Questions and answers

By bank card online, by bank transfer to our current account, and in instalments with monobank Purchase in Parts or PrivatBank Pay in Parts.

Yes. A finished order is stored at our warehouse free of charge for up to 6 months — with no separate agreement and no extra payment. You lock in today’s price, take your time choosing the fabric, and receive the furniture when the room is actually ready. Let the manager know that you need delivery later.

Yes, you can pay in instalments with no overpayment through monobank Purchase in Parts and PrivatBank Pay in Parts, or arrange an instalment plan on individual terms with the manager.

The manager gives the lead time for each specific order, depending on its complexity.

Delivery by Nova Poshta, Ukrposhta and partner carriers follows the carrier’s schedule. If you need a specific day, tell the manager in advance and they will find an option.

Once the order is dispatched, the manager will send you the waybill number for tracking. You can also check the current production status by phone or via messenger.

Yes, changes are possible until production of the item begins. Once production has started, any change of size or fabric is agreed separately with the manager.

Inspect the item on receipt and record any damage in the acceptance certificate. Contact our manager and we will promptly arrange a repair or replacement.

Yes, manufacturing defects are covered by a 24-month warranty. For other cases, please check the return and exchange terms with the manager.

We recommend cleaning the fabric regularly with a soft brush or a vacuum cleaner, keeping it out of direct sunlight and away from moisture, and removing stains with products suitable for the type of upholstery.

Yes, we fully furnish hotels, restaurants and cafés — from custom solutions to wholesale supplies on favourable terms.